Frequently Asked Questions

Everything you need to know about shopping with our Utility Warehouse Partner Store.

How do I ensure my purchase tracks for cashback?

To ensure your cashback tracks correctly, please ensure you are logged into your UW account through our partner link and that your browser cookies are enabled before completing your transaction.

What are your standard shipping times?

Standard shipping typically takes 3-5 business days. Express options are available at checkout for most utility-related hardware and household essentials.

What is your return policy?

We offer a 30-day return window for most unused items in their original packaging. Please note that digital services or activated utility bundles may have specific terms and conditions.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay via PayPal for added security.

How can I track my order status?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.

Are the products covered by a warranty?

Yes, all hardware and electronic products sold through our partner store come with a standard 12-month manufacturer's warranty against defects.